Terms and Conditions

Disclaimer: These Terms & Conditions (“Terms”) govern your use of services provided by robunt Technology Services LLC (“we,” “us,” or “our”). They are provided for informational purposes and are not legal advice. Please consult a licensed attorney if you need legal guidance. By hiring robunt Technology Services LLC, paying an invoice, or authorizing work, you agree to these Terms.

1. Acceptance of Terms

By hiring robunt Technology Services LLC, paying an invoice, or permitting work to begin, you (“Client”) agree to be bound by these Terms. If you do not agree, you may not hire us or request services.

2. Scope of Services

We provide IT and technology services, including but not limited to:
  • Computer installation, repair, and hardware configuration
  • Software installation and configuration
  • Network setup and troubleshooting
  • Surveillance camera installation and setup
  • Data recovery and transfer
  • Remote access support
All services are provided within the state of Florida. Services may be performed on-site or remotely, as agreed.

3. Client Responsibilities

  • Provide safe access to work areas and equipment
  • Ensure that all software used is properly licensed
  • Maintain backups of all data prior to work
  • Comply with applicable laws, including privacy and surveillance regulations
Clients acknowledge that failure to meet these responsibilities may limit our ability to perform services or may increase risk of damage or data loss.

4. Hardware Sales and Returns

  • Hardware sold by us must be unopened to be eligible for return
  • Hardware may be returned within 14 days of purchase
  • Opened hardware is not eligible for return or refund
  • Hardware must be inspected for condition; we reserve the right to refuse returns that do not meet these conditions
  • Manufacturer warranties apply; we provide no additional warranty

5. Data Recovery Disclaimer

Data recovery and transfer services are best-effort only. We cannot guarantee the recovery of lost data and are not responsible for data that is unrecoverable.

6. Remote Access and Security

Clients grant permission for secure remote access as necessary. We take reasonable precautions to protect systems and data, but cannot guarantee security. Clients are responsible for maintaining their own security measures, including firewalls, backups, and password management.

7. Third-Party Products and Integrations

We are not responsible for third-party hardware, software, or cloud services used in your systems. Reliability, functionality, and data integrity of third-party products are the client’s responsibility.

8. Warranties and Limitation of Liability

All services and hardware are provided “as is”. We are not responsible for:
  • Data loss, downtime, or damage caused by our work
  • Indirect or consequential damages, including lost profits or business opportunities
Our total liability for any claim is limited to the amount paid by the client for the affected service.

9. HIPAA and Confidentiality

We do not intentionally collect, store, or process Protected Health Information (PHI). Clients are responsible for HIPAA compliance. If PHI is incidentally encountered during service, we will handle it confidentially and will not retain or disclose it. A separate Business Associate Agreement (BAA) may be signed if requested.

10. Payments and Late Fees

Payment is due as indicated on estimates or invoices. For overdue balances, we may charge a late fee of 1.5% per month (18% annual). Services rendered are non-refundable; hardware returns are subject to Section 4.

11. Dispute Resolution

Disputes will be resolved in the state of Florida through:
  • Small claims court for disputes under Florida’s small claims limit
  • Mediation for larger disputes, if agreed by both parties

12. Governing Law and Severability

These Terms are governed by the laws of the state of Florida. If any provision is found invalid, the remaining provisions will remain in full force.

13. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, power outages, or internet disruptions.

14. Entire Agreement

These Terms constitute the entire agreement between you and robunt Technology Services LLC regarding the services provided and supersede any prior agreements or understandings.

15. Acceptance via Invoices or Estimates

By accepting an estimate, paying an invoice, or allowing robunt Technology Services LLC to perform work, the client agrees to these Terms & Conditions. A link to these Terms will be provided on all estimates and invoices.

Updated October 25, 2025